We require a minimum of 24 hours notice to cancel or reschedule an appointment. This allows us to offer the slot to another client.
To cancel or reschedule, please contact us as early as possible by phone or email using the details on our contact page.
Cancellations made with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the treatment cost. This is at our discretion and will take into account individual circumstances.
Clients who do not attend their appointment without prior notice (no-shows) may be charged up to 100% of the treatment cost. Repeated no-shows may result in future bookings requiring a deposit.
We are happy to reschedule appointments with sufficient notice. Rescheduling requests made with less than 24 hours notice are subject to availability and may not always be possible.
If you are dissatisfied with your treatment, please contact us within 24 hours of your appointment. We will discuss your concerns and, where appropriate, offer a complimentary follow-up appointment or partial refund at our discretion.
Refunds are not provided for:
For certain bookings or clients with a history of cancellations, we may request a deposit at the time of booking. Deposits are non-refundable if the appointment is cancelled with less than 24 hours notice or if you fail to attend.
We understand that genuine emergencies happen. If you need to cancel due to illness, a family emergency, or other unforeseen circumstances, please contact us as soon as possible and we will do our best to accommodate you without penalty.
To cancel or reschedule your appointment, please contact us using the details on the Contact section of our homepage, or log in to your account at reufie.co.uk to manage your bookings.
Last updated: 08/09/2026